30 day exchange or refund
We are proud of our service and the quality of our jewelry. However, we do understand the difficulties of purchasing online and extend to all our customers a generous 30-day return policy, starting on the day the product is shipped. If for any reason you are not satisfied with your purchase, you may return the item in its original condition for a refund or exchange. You may exchange for a different sized ring, exchange for another item or ask for a refund during this period. The original purchase price, excluding shipping, will apply towards exchanging a new item or for a refund. Normal shipping charges still apply to the exchanged item. It may take up to 45 days to receive an exchanged item. The return shipment cost of a refund/exchange will not be refunded. Please refer to Return and Exchange Procedures below about the steps for exchange or refund.
To make an exchange or obtain a refund, please send the item with the original jewelry box. The item must be in its original shape, not worn, sized, engraved, or modified. Rising Time has the sole discretion to determine if the item is refundable or exchangeable.
General exchange or refund is not available after the first 30-day, but we offer life-time size exchange. See below for details.
Should you ever find your ring to be either too large or too tight due to fluctation in finger size, you may exhange the ring for a different size. While Tungsten Carbide, Ceramic and Titanium rings cannot be resized, you can be assured that your new ring purchase will continue to provide you comfort and enjoyment for your entire lifetime. No matter how much your finger size changes over time, our Lifetime Size program will insure that your wedding band will always fit comfortably. The charge is $59.00 per exchange, plus applicable shipping and handling fees. All payments are due at the time of exchange. It may take up to 45 days to receive an exchanged item. Please refer to Return and Exchange Procedures below about the steps for size exchange.
The Lifetime size exchange policy EXCLUDES the following cases:
1. All products that are not rings.
2. The returned item has defects that are the result of improper care, maintenance or repair.
3. The returned item has been damaged, engraved, or modified.
4. The returned item is no longer owned by the original purchaser.
If the original ring style is discontinued or not available, you may use the original purchase price toward a new style ring. The exchange charge $59.00 still applies, plus applicable shipping and handling fees.
To ensure a smooth exchange or refund process, please follow the following steps:
Place the item in it's original jewelry box (for 30-day exchange or refund), protected by appropriate packaging such as bubble wrap. Make sure the package does not rattle in the shipping box.
Include a copy of the original receipt. We do not process the exchange or refund without a copy of the original receipt.
Download and fill in the the Exchange or Refund form to give us your instructions and payment methods. Be sure to include it inside the package. We cannot process the exchange or refund without the form.
- Use U.S. Postal Service Priority Mail. Insure the package for full value and request a delivery confirmation. DO NOT mail items back in standard paper envelopes, as they are likely returned to you due to insufficient postage. Rising Time will not be responsible for lost items or theft of mail.
Please do not use the words: jewelry, jewelers, diamonds or similar words on the address label due to theft.
Return merchandise to the following address:
(print original invoice number here)
3777 Stevens Creek Blvd, suite 460
Santa Clara, CA 95051
Please contact us by email at email@example.com or call us at 408-834-8811 if you need assistance.